Feedback has two faces either good one or bad, either positive or negative. It’s in our hands how we take it, analyze it and use it. Good comments or feedback are meant to be for motivational and raising happiness purpose. This attracts the customer to come over and convert visiting to download. More than this, it gives immense pleasure about your work, more like appreciation and inspiration to do more in your particular app.
Negative comments are obviously discouraging as well disheartened but the fact is you know very well that where your app stands in ranking and performance parameters as you have designed and developed it.
Here are some of the points which will guide you How to manage negative app reviews and feedback effectively?
1. Look at feedbacks as support
Comments are subject to confirmation that whether your app is good to go or not. First of all be thankful for all comments and feedback you received as many people just came and visit, they do not type a single word on the comment section. If someone is making feedback to you then it’s a sign that people are involved atleast and they are showing some care about your creation in either ways positive or negative.
When you roll over your reviews, comment and feedback don’t be very judgmental at first look. Take a tour and be very polite and respectful towards negative one. Take it as an opportunity to take a step better and then ultimately best. Well tell me one thing how much time it requires to make a complete assessment of fault at your work, you must say its whole day work to identify a single piece mistake. So make it clear in your head that one that is making a complaint is really gems.
You must have gone through misunderstanding, arguments in daily life routine, it’s very common and human nature. While you are in conversation and get converted into an argument a simple sorry can make this into a well-mannered conversation.
In the very same manner, if people write negative comments to your app, it may happen that apologize may take a long time with some people .it’s hard for some group of people to realize that the person in front of them is also a human being and mistakes are meant to be done by humans only.
When a customer is off or out of temper at your service, make a low voice conversation to them and try to understand them with all parameters. This will turn your customer down as well make an impactful conversation onwards which may tend into a happy customer.
3. Make things up to them
“I will make up to this” this sentence itself contains an apology, your down-to-earth attitude as well a posture to convince your client to be on the deal page.
Sometimes sorry isn’t enough thing to make customer trust you back, it requires fixing things out. And you must have realized in your journey to make your one customer happy, unknowingly you make many other happy who are not interested in posting negative comments and feedbacks.
Don’t you think this is in your favor only, just think with this perspective. A business mind needs to think according to practical changes.
Look if your firm is meant to provide in app service based on some charges and things get in the wrong way then re transferring amount to customer’s account may be costly to you but rather make them believe that you will be fixing this and allow them with offers .This trick is very much practical that user seeks that app for long which provides happy goodies to them
4. Avoid unwanted
Few groups of people are there who are very much into making you tease as they have nowhere to do anything. They find this very funny and some of them get charged from your anti’s to make your impression defame.
It is always suggested to avoid such practices because that is not going to make any sense if you even reply to that in a polite voice. Instead, they will carry you in the loop of false allegations and you find yourself losing your temper as well as inspiration.
One more suggestion I would like to add here, don’t just ignore them. Make separate dedicated hours to check on that and if a chance is there of conversion then give it try with a simple polite reply.
5. Learn from mistakes
“Learning should never go on leave “, is something on which Rayna technologies believes.
Be at top searches while considering digital marketing services, they also get suggestive feedback and trolls as well. We take both as opportunity.
Try to learn and lead by leaving behind all rumors and stuff, this will gradually make you a bug-free app generator firm. Embrace your journey with keeping in mind, whatever comes to me will be a part of learning and I will make it better to best in anyhow.
6. Be a good listener
Being a good listener doesn’t ever mean to take negativity of other up to you and sit ideally like a sad person. Listening is one of the major creative acts in communication system, it may happen that whatever problem facing by the customer is not because of your app but because of their version of device or OS. But my dear reader without listening to the whole story, you can never come to conclusion that this is issue of version or OS. So here I will strongly recommend you to be a good listener, it will resolve many and take it to normal.
“It’s not only the app stores that consider mobile app ratings and reviews but also 90% of app users downloads new app after satisfying with the rating and feedback of actual user for that app. To manage customer’s rating and review, company should have a separate team who will take care of positive and negative feedback. If you want to outsource customer rating and review management , you should hire Rayna Technologies as top rating and review management company in Patna..”Book A Call Now